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0632 Accommodation service managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Example Titles

assistant manager, hotel
bed and breakfast operator
front desk manager – accommodation services
guest-house operator
hotel director
hotel manager
motel manager
reservations manager
seasonal resort manager
ski resort manager
tourist home operator

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Main duties

Accommodation service managers perform some or all of the following duties:

• Develop, implement and evaluate policies and procedures for the operation of the department or establishment

• Prepare budgets and monitor revenues and expenses

• Participate in the development of pricing and promotional strategies

• Negotiate with suppliers for the provision of materials and supplies

• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions

• Recruit and supervise staff, oversee training and set work schedules

• Resolve customer complaints.

Employment requirements

• A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.

• Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

Classified elsewhere

• Advertising, marketing and public relations managers (0124)
• Executive housekeepers (6312)
• Facility operation and maintenance managers (0714)
• Restaurant and food service managers (0631)
• Retail and wholesale trade managers (0621)

Classification Structure - 0