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4212 Community and Social Service Workers

Community and social service workers administer and implement a variety of social assistance programs and community services, and assist clients to deal with personal and social problems. They are employed by social service and government agencies, mental health agencies, group homes, school boards, correctional facilities and other establishments.

Example Titles

Aboriginal outreach worker
addictions worker
behavioural aide
child and youth worker
community development worker
community service worker
crisis intervention worker
developmental service worker
drop-in centre worker
family service worker
financial assistance worker
group home worker
income maintenance officer – social services
life skills instructor
mental health worker
rehabilitation worker – social services
social services worker
veteran services officer
welfare and compensation officer
women's shelter supervisor
youth worker

View all titles

Main duties

Community and social service workers perform some or all of the following duties:

• Interview clients to obtain case history and background information
• Assess clients' relevant skill strengths and deficits
• Assist clients to sort out options and develop plans of action while providing necessary support and assistance
• Assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, assistance with moves, day care and other referral services
• Prepare intake reports
• Counsel clients living in group homes and half-way houses, supervise their activities and assist in pre-release and release planning
• Participate in the selection and admission of clients to appropriate programs
• Assess and investigate eligibility for social benefits
• Meet with clients to assess their progress, give support and discuss any difficulties or problems
• Refer clients to other social services
• Advise and aid recipients of social assistance and pensions
• Provide crisis intervention and emergency shelter services
• Implement and organize the delivery of specific services within the community
• Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals
• Assist in evaluating the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions
• Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
• Co-ordinate the volunteer activities of human service agencies, health care facilities and arts and sports organizations
• Maintain program statistics for purposes of evaluation and research.
• May supervise social service support workers and volunteers.

Employment requirements

• Completion of a college or university program in social work, child and youth care, counselling or other social science or health-related discipline is usually required.

• Previous work experience in a social service environment as a volunteer or in a support capacity may replace formal education requirements for some occupations in this unit group.

• Social service workers may be required to be a member of a provincial regulatory body in some provinces.

Additional information

• Progression to professional occupations in social services, such as family and marriage counsellors, social workers, and probation and parole officers, is possible with additional training and experience.

Classified elsewhere

• Educational Counsellors (4143)
• Employment Counsellors (4213)
• Family, Marriage and Other Related Counsellors (4153)
• Managers in Social, Community and Correctional Services (0314)
• Probation and Parole Officers and Related Occupations (4155)
• Program Leaders and Instructors in Recreation, Sport and Fitness (5254)
• Social Workers (4152)