6434.1 Ticket Agents and Related Clerks (Except Airline)
Ticket agents and related clerks (except airline) quote fares and rates, make reservations, issue tickets, check baggage and provide related customer services to assist travellers.
bus ticket agent
counter service agent, railway
railway passenger agent
reservations clerk, railway
ticket agent (except airline)
Occupations in this group are characterized by the following aptitudes, interests and worker functions as they relate to main duties:
- General learning ability to make reservations and sell tickets to passengers travelling by bus, railway and ship
- Verbal ability to answer customer inquiries, quote fares and supply information regarding available vacancies when working for wholesale travel companies; and to inform load-control personnel of changes in passenger itinerary
- Numerical ability to compute cost of tickets and handle cash transactions
- Clerical perception to keep inventories of available passenger space
- Methodical interest in copying information to receive and record bookings for package tours from retail travel agencies; and in checking baggage
- Social interest in speaking with customers to assist them in planning travel times and routes
- Objective interest in operating computer systems to reserve seats for tour companies, travel agencies, wholesalers and the general public, as well as to issue tickets and baggage receipts
1Upper limb co-ordination
L1Regulated inside climate
- Completion of secondary school is usually required.
- Up to 10 weeks of training may be provided.
Boat cruise operators
Bus and railway companies
Freight forwarding and shipping companies
Public transit companies
Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operation.
Progression to supervisory positions is possible through experience.
Airline Sales and Service Agents (6433)
Baggage handlers in rail, marine and motor transportation (in 6672 Other Attendants in Accommodation and Travel)
Supervisors of ticket and cargo agents and related clerks in this group (in 6216 Other Service Supervisors)
Travel Counsellors (6431)