6432.2 Flight Pursers, Customer Service Directors and Passenger Service Directors
Flight pursers and passenger service directors ensure the safety and comfort of passengers and crew members aboard aircraft.
customer service director
flight service director
passenger service director
Occupations in this group are characterized by the following aptitudes, interests and worker functions as they relate to main duties:
- General learning ability to ensure that services are provided for the safety and comfort of passengers and crew
- Verbal ability to greet passengers, provide flight information, describe customs and immigration procedures, and answer inquiries regarding connections and schedules
- Clerical perception to read schedules and timetables correctly, and to perceive detail when verifying boarding passes
- Methodical interest in compiling information to prepare records related to en-route services and to complete reports
- Directive interest in supervising flight attendants and in co-ordinating their activities
- Social interest in handling equipment to provide services to passengers
3Near and far vision
3Sitting, standing, walking
1Upper limb co-ordination
L1Regulated inside climate
L4In a vehicle or cab
- Flight pursers/customer service directors require the completion of secondary school and a Transport Canada-approved training program.
- Flight pursers/customer service directors require experience as a flight attendant.
There is little mobility between airline pursers and ship pursers.
Food and beverage servers on trains (in 6453 Food and Beverage Servers)
Ship and rail service attendants (in 6672 Other Attendants in Accommodation and Travel)
It is an advantage for pursers to speak more than one language.