4212 Community and Social Service Workers
Community and social service workers administer and implement a variety of social assistance programs and community services, and assist clients in dealing with personal and social problems.
Aboriginal outreach worker
child and youth worker
community service worker
crisis intervention worker
drop-in centre worker
family service worker
financial assistance worker
group home worker
life skills instructor
social service worker
veteran services officer
welfare and compensation officer
women's shelter supervisor
Occupations in this group are characterized by the following aptitudes, interests and worker functions as they relate to main duties:
- General learning ability to assess and investigate clients' eligibility for social benefits and to assist in evaluating the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions
- Verbal ability to interview clients in order to obtain case histories and background information, to meet with clients to discuss problems and assess their progress, and to provide support and crisis intervention
- Numerical ability and clerical perception to maintain program statistics for purposes of evaluation and research and to prepare intake reports
- Social interest in consulting with social assistance recipients and pensioners to advise and aid them in locating and utitizing a variety of community resources; in referring clients to other social services; in counselling clients living in group homes and halfway houses and assisting in pre-release and release planning; in providing crisis intervention and emergency-shelter services; and in co-ordinating volunteer activities of community and social services organizations
- Methodical interest in compiling information to participate in the selection and admission of clients to appropriate programs; to assess clients' relevant skill strengths and deficits; and in maintaining contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
- Innovative interest in assisting clients to sort out options and develop plans of action, and in implementing and organizing the delivery of life-skills workshops, substance-abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social workers and health care professionals
L1Regulated inside climate
- Completion of a college or university program in social work, child and youth care, counselling or another social science or health-related discipline is usually required.
- Previous work experience in a social service environment as a volunteer, or in a support capacity, may replace formal educational requirements for some occupations in this group.
- Social service workers may be required to be a member of a provincial regulatory body in some provinces.
Community organizations and establishments
Mental health agencies
Social service agencies
Progression to professional occupations in social services, such as family and marriage counsellors, social workers and probation and parole officers, is possible with additional training and/or experience.
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Employment Counsellors (4213)
Family, Marriage and Other Related Counsellors (4153)
Managers in Social, Community and Correctional Services (0314)
Probation and Parole Officers and Related Occupations (4155)
Program Leaders and Instructors in Recreation and Sport (5254)
Social Workers (4152)